How to contact Instagram

How to contact Instagram

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What to know

  • Report the problem in the application by going to your Profile > Menu > Settings > Help > Report a problem.
  • Fill out a special form at the Help Center for DMCA Act, non-profit fundraiser, donations Or Payment Support.
  • Send a message to Instagram LLC, 1601 Willow Road, Menlo Park, California 94025 or call 650-543-4800 or email support@instagram.com.

This article explains the main methods of contacting Instagram. Since Instagram does not have a dedicated support team, it can be extremely difficult to contact a real person.





How to contact Instagram on the app

You can report spam or abuse, a non-functioning feature or bad image/video quality in the Instagram Help Center directly in the app. You can also provide general feedback.


  1. Tap your profile icon in the bottom menu.


  2. Tap on menu icon in the upper right corner.


  3. Get Settings.


  4. Get Help.


  5. Get Report a problem.


  6. Choose one of the following options:

    • Spam or abuse
    • Something is not working
    • Overall response
    • Image or video quality problem


  7. If you have chosen Spam or abuseChoose the most appropriate form of spam or abuse encounter the next card and follow the instructions given.

    If you selected any other option, use the provided field to enter a description of the problem and optionally tap Take a screenshot Or Upload to add images or files, and then tap Send In the upper right corner.

    Note

    Instagram may review your submission and take the necessary action to resolve it, but don't expect it to be resolved quickly or for you to receive a response from Instagram at all.


How to contact Instagram using the contact form

If you have a specific problem that cannot be reported by following the instructions above, you can contact Instagram by submitting an online form for that specific reason.


  1. Determine whether the reason for contacting Instagram has anything to do with the following:

    • The need to send a DMCA report on copyright infringement.
    • You need help with a fundraiser for a nonprofit organization you created or donated to.
    • I need help with giveaways on Instagram Stories and live.
    • I need help with payments on Instagram.


  2. If your reason falls into any of the above options, go to step three. Otherwise, go to the next section to find out how to contact Instagram with your postal address, phone or email.


  3. Select the appropriate link below to go to the online contact at the Instagram Help Center:



  4. Follow the instructions for the contact form you want to submit.

    Note

    Remember that submitting an online form does not guarantee that Instagram will contact you.

Contact Instagram via postal address, phone or email

Instagram accepts contact requests via mail, phone and email, but it is highly unlikely that you will receive a response back.


  1. Send the letter by mail on Instagram using the following address:

    Instagram limited liability company

    1601 Willow Road

    Menlo Park, California 94025

    Tip

    You can include a "For News" line to direct your letter to the most appropriate department or person. For example, include For your information: Designated Instagram representative in order to send the DMCA report.

  2. Call Instagram at 650-543-4800.

    Note

    You may be greeted by an answering machine and may not be able to talk to a real person.

  3. Send an email to support@instagram.com.

    Note

    Many e-mails may go unanswered due to the number of e-mails Instagram receives to that e-mail address.

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